1. Data Protection
Enid Taylor Ltd (“We”) are committed to protecting your privacy and the security of any information given to us in order for us to process your order.
2. Our Data Protection Policy
2.1 We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.
2.2 Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfil the delivery of Products to you, and as is necessary to process credit or debit card payments.
2.3 Your privacy and confidence will be respected at all times.
2.4 Data Protection Officer:
Enid Taylor Limited
8 Cold Bath Road
3. What Information is collected about you and how is it used?
3.1 When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Products. This information allows us to process your offer to purchase the Products and delivery of those Products to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Products to you.
3.2 We may collect information to allow us to carry out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information.
3.3 We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable.
3.4 If you supply your email address without placing an order. Your email address will not be used for any other purpose and will not be held on file by ourselves.
3.5 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
3.6 We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
4. Your rights
4.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data
5. Third parties
We will not sell or pass your details to third party organisations except to offer you the opportunity to purchase from us, to fulfil delivery of the Products to you and for the purpose of processing your offer to purchase the Products.
By making an offer to purchase Products you consent to the information you provide to us being processed for any of the above purposes.
7.1 Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.
7.3 There are three different categories these cookies are split into:
7.3.1 Essential to Site Function cookies – these cookies allow you to browse the site, search for products and add items to the basket.
7.3.2 Helpful, Non-intrusive Cookies – these help improve your experience on the site, for example by recognising your location therefore displaying appropriate delivery options in a banner, and reminding you of your recently viewed items.
7.3.3 Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website.
7.4 You can choose not to allow cookies in your browser settings, but to be able to purchase from our site you will need to ensure your cookies are enabled. More information on cookies, their use and how to accept or reject them can be found at www.allaboutcookies.org or you can email us your questions and we’ll be happy to help.
General Terms and Conditions
Terms of Payment
Where a current credit account exists payment is due 14 days from date of invoice.
Where no credit account is open on orders up to £500 we require full payment.
On orders £501 to £2,000 we require a deposit for any balance over £501.
For orders in excess of £500.00 stage payments may be required.
Standard Conditions of Contract
All references to the company refer to Enid Taylor Limited
PRICE VARIATION Estimates are based on the Company’s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.
TAX The Company reserves the right to charge the amount of any taxes, value added tax, duties or royalties, etc, which are payable, whether or not included on the estimate or invoice.
PRELIMINARY WORK All work carried out, whether experimentally or otherwise, at the customer’s request shall be charged.
SUPPLIED COPY AND DISKS A charge may be made to cover additional work involved where either the copy supplied is not clear and legible or the artwork, graphics and copy on supplied disks cannot be used.
Where such work is required, a price will be given and agreed prior to the commencement of the additional work.
PROOFS Proofs of all work including photographs may be submitted for customer’s approval and the Company shall incur no liability for any errors not corrected by the customer in proofs so submitted. Not withstanding any error that may appear in the printing, if those errors appear in the final approved proof, the liability shall rest with the customer who will be obliged to accept the printing and pay the account in full. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the Company’s judgement, changes therefrom made by the customer shall be charged extra.
COPYRIGHT The customer shall be responsible for obtaining all necessary authority to reproduce pictures, artwork, photographs, etc. The customer will indemnify the Company and his agents from any claim arising thereof.
OWNERSHIP Any material produced (and the copyright thereof) by the Company, whether speculatively or by specific commission and whether paid for, or not, shall remain the property of the Company and shall not in any way be reproduced or otherwise used without the Company’s written permission.
COMPANY IMPRINT Unless otherwise specifically requested in writing all work will carry our Company imprint which will be positioned at our discretion.
DELIVERY AND PAYMENT (a) Delivery of work shall be accepted when tendered and thereupon or, if earlier, on notification that the work has been completed the ownership shall pass and payment shall become due.
- On certain classes of work the Company reserves the right to insist upon payment being received prior to commencement of work.
- The responsibility for collection/delivery of goods lies with the customer. Any carriage arranged by the Company is on the customer’s behalf and the printer is not liable for any delays arising out of that carriage.
- Should expedited delivery be agreed, an extra charge may be made to cover any overtime or any other additional costs involved.
- Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days the Company shall then be entitled to payment for work already carried out, material specially ordered and any other additional costs including storage.
MAILING The specific time of mailing, which shall not be of the essence, shall in any case be subject to receipt by the company of all information to enable it to proceed with the contract. Where the mailing is to be undertaken through the Company’s own postal account the cost of postage shall be paid into the Company’s specified bank account not later than 48 hours before the mailing begins.If the cost of mailing is not paid within the specified time the Company shall have the right to withhold the mailing.
Where the cost of postage is less than the amount paid into the Company’s account the Company may at its discretion either;
- Offset the surplus against the cost of any work done on this job.
- Offset the surplus against any other balance on the clients account.
- Refund any sums remaining to the client.
The client shall ensure that any computer data supplied to the Company is clean unadulterated capable of being read and processed and does not contain any computer viruses.The client shall ensure that all data supplied to the Company are completely unambiguous with regards to their format. A specification of the formats of the data supplied and instructions for interpretation must be supplied by the client in writing. Where the Company incurs additional costs as a result of the provision of data that is in any way unsatisfactory or unusable these may be passed on to the client.
The Company’s entire liability (including liability of acts and omissions of its employees agents or sub contractors) in respect of any breach of its contractual obligations shall be limited to the contract price excluding postage costs.
The Company shall not be liable for any indirect or consequential loss or damage, loss of profits or goodwill other than the direct loss suffered by the customer subject to the limitation above.
The Company will hold the clients data for a period of 2 years following completion of the mailing after which time the Company reserves the right to dispose of it unless a specific written agreement has been agreed by both parties.
COMPLETION DATES No completion dates can be guaranteed unless the required completion date has been notified to and accepted by the Company in writing. Although every effort will be made to meet such dates, due to the nature of the process, the Company cannot accept any liability or consequential loss claims arising from such a completion date not being met other than to the extent of the refund of premium charges which have been paid.
VARIATION IN QUANTITY Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 per cent for work in one colour only and 10 per cent for other work being allowed for overs or shortage (4 per cent and 8 per cent respectively for quantities exceeding 50,000) the same to be charged or deducted.
CLAIMS Any query regarding the condition of goods supplied should be made to the Company verbally by 12.00pm on the working day following receipt of goods and confirmed in writing within 5 working days. Any query relating to invoices should be made to the Company in writing within 5 working days of the invoice date. Any query regarding non delivery must be made within 5 days of the invoice date. Claims outside this limit will not be entertained. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.
LIABILITY The Company shall not be liable for any loss to the customer arising from delay in transit not caused by the company.
STANDING MATERIAL All work orginated by the Company in the course of producing any job will be stored digitally and will remain their exclusive property, including the copyright thereon. Under normal circumstances, the standing material will be retained digitally for a period of 2 years after which time the Company reserves the right to dispose of it. If required, duplicate copies can be supplied for an additional charge which will reflect the time required in copying and the copyright authorisation for the intended use.
CUSTOMER’S PROPERTY (a) Except in the case of a customer who is not contracting in the course of a business nor holding himself out as doing so, customer’s property and all property supplied to the Company by or on behalf of the customer shall while it is in the the possession of the company or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly.
- The Company shall be entitled to make a reasonable charge for the storage of any customer’s property left with the company before receipt of the order or after notification to the customer of completion of the work.
- Whilst every care is taken, the Company and its agents cannot accept any responsibility for loss or damage to artwork, photographs, transparencies, etc. any liability shall be limited to the replacement cost of basic material.
MATERIALS SUPPLIED BY THE CUSTOMER (a) The Company may reject any disks, paper, plates or other materials supplied or specified by the customer which appear to him to be unsuitable. Additional costs will be incurred if materials are found to be unsuitable during production and may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Company in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer.
- Where materials are so supplied, the Company will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified.
- Quantities of materials supplied shall be adequate to cover normal spoilage.
INSOLVENCY If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person which has an act of bankruptcy petition issued against him, the Company without prejudice to other remedies shall
(i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out, (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.
ILLEGAL MATTER (a) The Company shall not be required to print any matter which in its opinion is or may be of illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
- The Company reserves the right to refuse to print any matter which in its opinion, may be prejudicial or detrimental to the good of the company’s business.
- The Company shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.
FULL COLOUR PRINTING Every effort will be made to obtain the best possible colour reproduction on customer’s work but because of the nature of the processes involved, the Company shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, original, transparency or digitally supplied image and the printed article.
Customers who require colour reproduction of a specific standard and who wish to check the colour reproduction prior to printing, must order a colour machine proof, in writing when placing the order. This will be charged as an extra. It is the customer’s own responsibility to ensure that the colour photograph(s), transparency(ies) or disk(s) submitted are suitable for the work in hand. The Company cannot accept liability for unsatisfactory results caused by unsuitable or inferior photographic originals or customer originated scans and reprographic work.
WEBSITE AND DIGITAL Such work is also subject to further specific conditions which will be provided on application.
FORCE MAJEURE The Company shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure material required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the Company elect to terminate the contract and pay for work done and material used, but subject thereto shall otherwise accept delivery when available.
LAW These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.